IT Solutions

Free IT Assessment

Is your company's network meeting your needs at the right price? Sign up for a free network assessment and find out!

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Outsourced IT Support

Outsurced IT Support

Our network operations centre will proactively maintain and monitor your critical computer systems remotely so your business stays productive and you get the most out of your technology investment. Rest easy knowing we've got you covered.

All Pure IT clients have access to our dedicated support call centre. Once a call is placed to our technical support centre a support ticket is created. That ticket will then be sent your dedicated support consultant so that we can fix your problem as quickly as possible.

 FREE IT Assessment
 

 Pure IT clients love our IT support programs. 

Click here to read how Pure IT is helping KBM Commercial Floor Coverings

  Click here to read how Pure IT is helping The Kids Cancer Care Foundation of Alberta

The Pure IT NETcare Program

The NETcare program is a high level service agreement program with small and medium sized businesses in mind. The program comes with a "flat-rate" or "a la carte" option. The flat-rate program means you pay one price per month and get it all allowing you to easily budget your IT service costs for the year. The "a la carte" program allows you to customize a service plan that fits for your small business.

Our programs are designed to reduce downtime through availability monitoring and immediate remediation, and improve availability through a rigorous proactive incident avoidance program. Through our NETguard monitoring system we collect and analyze performance and event data. Our technicians spend time at your location, maintaining your systems and help you attain the highest level of network availability.

Benefits:

  • A team of IT professionals at your disposal vs. a single in-house IT person
  • No vacations, benefits or training costs for an in-house IT person
  • For larger companies that require an in-house IT team, we offer backup support for holidays or sick days
  • Specific project support for large company IT managers with deployments/customization for SQL, SharePoint, Exchange, Enterprise Server and desktops upgrades
  • Reporting on monitored devices provide valuable information to help with budgeting and decision making on infrastructure upgrades and replacements
  • Increased incident avoidance
  • Diminished business impact from IT failure through reduced incident MTTR (Mean Time To Resolution)
  • Improved service uptime by eliminating preventable IT failures
  • Priority response

Services Provided:

  • Remote monitoring and management by the NETguard Network Operations Center
  • Scheduled onsite and/or remote proactive maintenance and support of your IT infrastructure
  • Performance and Predictive failure analysis
  • Prioritized service
  • Telephone, e-mail and on-site support
  • Remote desktop support with GoToAssist
  • Procurement services for systems hardware and software
  • Asset management and warranty tracking
  • System capacity planning
  • Systems lifecycle planning 
  • Disaster recovery and planning services
  • Business and Technology assessment
  • Monthly reports and quarterly reviews
  • Available 24 x 7 access to a state of the art Help Desk for end users