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Pure IT Named to 2025 MSP 501 List – Continuing Our Track Record of Global Recognition as an Award-Winning Calgary IT Support Company
We’re proud to announce that Pure IT has once again been recognized on the prestigious Channel Futures MSP 501 list for 2025, marking our consistent presence among the world’s top managed service providers. This follows our previous recognitions in 2021 and 2024, when we ranked #162 globally, #8 in Canada, and #3 in Alberta.
While Calgary has many capable IT companies providing managed services, there’s a measurable difference between standard local IT support and working with a globally recognized MSP. After helping hundreds of Calgary businesses optimize their technology infrastructure, we want to share what that difference actually means for your business operations.
What Global MSP Recognition Actually Measures
The MSP 501 ranking isn’t based on marketing claims or self-reported data. Channel Futures evaluates managed service providers using strict criteria including:
- Recurring revenue growth and business stability
- Client retention rates and satisfaction metrics
- Service delivery quality and response times
- Innovation and technology adoption
- Profit margins and operational efficiency
Only 501 companies worldwide make this list each year. In Canada, just 41 companies achieved this recognition in 2024. For Calgary businesses, this means access to IT support that meets the same standards as providers serving Fortune 500 companies.
Response Times: When Minutes Matter
Standard Calgary IT Support
- Average response time: 2-4 hours for non-critical issues
- Emergency response: Next business day or longer
- After-hours support: Limited availability, extra charges common
- Resolution tracking: Basic ticketing systems
Globally Ranked IT Support (Pure IT)
- Critical issues: 15-minute average response time
- All issues: Acknowledged within 1 hour, regardless of time
- 24/7 emergency support: No additional charges for urgent problems
- Proactive monitoring: Issues identified and resolved before they impact your business
Real Calgary Example: During the 2013 Calgary floods, one of our clients was within 1.5 blocks of the first breach. Because we had worked with them to update their systems and ensure full data backup, they had email working by Saturday, full data access by Sunday, and were completely operational by Tuesday – even while displaced from their building. As their Controller noted: “They even hosted our server during the 5 weeks we were out of our building as our employees worked from their homes.”
Service Scope: Comprehensive vs. Reactive
Standard Calgary IT Support
- Break-fix approach: Respond to problems as they occur
- Basic services: Desktop support, basic network maintenance
- Limited specializations: General IT knowledge across multiple vendors
- Separate vendors: Often need different companies for different services
Globally Ranked IT Support (Pure IT)
- Proactive management: Prevent problems before they occur
- Comprehensive coverage: Everything from strategic planning to desktop support
- Deep specializations: Advanced certifications in Microsoft, cybersecurity, cloud platforms
- Single-source solution: Complete IT infrastructure management under one roof
The Difference: Instead of calling different vendors for network issues, email problems, and security concerns, Calgary businesses get comprehensive support from certified experts who understand how all your systems work together. As one Calgary energy company president put it: “We are very impressed with PURE’s capabilities from both a technical and administrative perspective. Our systems have become much more current and reliable and I have every confidence our IT downtime issues are behind us.”
Expertise Depth: Generalists vs. Specialists
Standard Calgary IT Support
- General knowledge: Basic competency across multiple technology areas
- Limited certifications: Few advanced technical certifications
- Reactive expertise: Learn solutions when problems arise
- Resource constraints: Limited access to advanced tools and training
Globally Ranked IT Support (Pure IT)
- Specialized expertise: Advanced certifications in key technology areas
- Continuous training: Required ongoing education to maintain global standards
- Proactive knowledge: Stay ahead of technology trends and security threats
- Enterprise resources: Access to advanced monitoring tools, security platforms, and vendor support
Technical Advantage: Our Microsoft partnership and advanced certifications mean Calgary businesses get the same level of expertise typically reserved for large enterprises. When Microsoft releases security updates or new features, we’re trained on them before they’re generally available.
Client Satisfaction: The 100% Guarantee Standard
What Sets Global Standards Apart
Most Calgary IT companies offer good service, but globally ranked MSPs must maintain measurable client satisfaction standards to keep their recognition.
Pure IT’s 100% Satisfaction Guarantee: We’re so confident in our service quality that we guarantee your complete satisfaction. If you’re not happy with our service, we’ll make it right or you don’t pay.
Why We Can Offer This:
- Long-term client relationships: “For nearly 10 years, Pure IT has supported and kept up with our business every step of the way” – Air Partners
- Consistent reliability: “Pure IT is very reliable. From day-to-day operations to server projects and averting disaster in the 2013 floods, Pure IT has always been dependable” – Leucrotta Exploration VP Finance & CFO
- Enterprise-level support: “Pure IT is the sole IT support for our 3 billion dollar company and everything is running smoothly” – Wolf Midstream CFO
- Complete client satisfaction: “Best IT group in this city!” – Kids Cancer Care Foundation CEO
The Accountability Factor
Standard Approach: Best effort service with general satisfaction expectations
Globally Ranked Approach: Measurable service levels with financial guarantees backing our commitments
Technology Solutions That Make the Difference
Pure IT’s comprehensive technology solutions demonstrate the depth that global recognition requires:
Disaster Recovery Excellence
When disaster strikes Calgary businesses, preparation makes all the difference. As one client experienced during the 2013 floods: “Our office was flooded out and our file server was destroyed. The SAFETYNET Disaster Recovery Service saved our business and the service we received was fantastic. We were up and running the next day.”
Strategic Cloud Solutions
- Microsoft 365 advanced deployment with full optimization
- Hybrid cloud strategies balancing cost, security, and performance
- Data backup and disaster recovery with guaranteed recovery times
- Business continuity planning for any scenario
Network Infrastructure Excellence
- Enterprise-grade network design for reliability and security
- Performance optimization that grows with your business
- Redundancy planning to eliminate single points of failure
- Capacity planning to prevent bottlenecks before they occur
What This Means for Your Calgary Business
Immediate Benefits
- Reduced downtime: Proactive monitoring prevents most problems
- Faster resolution: Expert-level support gets you back online quickly
- Better security: Enterprise-grade protection for your business data
- Predictable costs: No surprise bills for emergency support
Long-term Partnership Value
- Business growth support: Clients report Pure IT has “supported and kept up with our business every step of the way – including during times of chaotic growth, as well as major projects such as moving into a new facility”
- Focus on your business: “Pure IT has provided the sole IT support for our Association for many years now. Their timely response to issues and background support allows us to not worry about IT and focus on providing service to our members and clients”
- Competitive advantage: “If we were onboard with Pure IT sooner, we would be way farther ahead with our current projects”
- Complete reliability: “For a small business, it is good to have Pure IT as our support, so that we can focus on our business and not have to worry about our servers and workstations”
The Calgary Choice: Good vs. Great
Calgary has many competent IT companies providing managed services. The question isn’t whether you can find good IT support locally—you can. The question is whether your business deserves the same level of IT excellence that global companies rely on.
For businesses where technology is critical to operations, client service, or competitive advantage, the choice becomes clear. Working with a globally recognized MSP means accessing expertise, resources, and service standards that simply aren’t available from standard local providers.
Pure IT’s commitment: We bring the same level of service that earned us global recognition directly to Calgary businesses, backed by our 100% satisfaction guarantee.
Experience the Difference
Ready to see what globally ranked IT support looks like for your Calgary business?
Contact Pure IT today for a comprehensive technology assessment. We’ll show you exactly where your current IT infrastructure stands and how global-standard managed services can improve your business operations.
Why wait for the next IT emergency? Discover the peace of mind that comes from working with Alberta’s highest-ranked managed service provider.
Pure IT has been consistently recognized among the world’s top 501 managed service providers since 2016, with our most recent ranking of #162 globally, #8 in Canada, and #3 in Alberta. We combine nearly a decade of proven global excellence with local Calgary relationships to deliver IT solutions that drive business success.
