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IT Services Calgary Businesses Have Relied On for Over 20 Years
When Calgary businesses look for IT services, they want a provider they can actually count on, not one that disappears when something serious happens. Pure IT has been delivering managed IT services across Calgary and Southern Alberta for more than 20 years. We are ranked #162 globally and #8 in Canada in the Channel Futures MSP 501, and we hold Microsoft Solutions Partner, Sophos Platinum Partner, and BBB A+ status.
Call (403) 444-1800 or fill out the form to speak with our team today.
Schedule a No-Obligation IT Review Now.
Why Calgary Businesses Choose Pure IT
- 20+ years delivering IT services across Calgary and Southern Alberta
- Ranked #162 globally and #8 in Canada — Channel Futures MSP 501 (2025)
- Microsoft Solutions Partner | Sophos Platinum Partner | BBB A+
- 182 active clients, 3,675 managed endpoints
- Every client gets a dedicated Primary Technician, Secondary Technician, and Account Manager
- SLA response times: Critical – 1 hour | High – 2 hours | Medium – 8 hours
- Annual IT Quality Assurance assessments included for Fixed Fee plan clients
We switched to PureIT about a year ago and it has been an excellent decision for our business.
They are heads and shoulders above our previous provider. Right from the start everything was presented in a very transparent way, clearly explained and alternative solutions found where necessary. Ongoing IT support has been excellent, very fast and their support staff know what they are doing, so issues get resolved quickly. Just a great group of people to be working with and be supported by. I cannot say enough good things about this company, they are fantastic to work with. Thank you for your great service!
What Happens When IT Is Managed Poorly
Most clients come to us from another IT provider, not from no provider. What they describe is usually the same: recurring issues that never get fully resolved, backup systems that have never been tested, missing MFA, and no visibility into their own security posture. We have walked into all of those situations. We know how to clean them up.
What’s Included in Our Managed IT Services in Calgary
Help Desk Support
Our Calgary-based help desk runs Monday through Friday, 7am to 5pm, with five to six technicians ready to take calls. Same-day response within two hours is the target. After hours, calls forward to a dedicated on-call technician – not an answering service.
Proactive Monitoring and Maintenance
Both our Proactive and Fixed Fee plans include continuous monitoring of endpoints, servers, and cloud environments. We push patches, catch issues early, and prevent the failures that reactive IT misses entirely.
Cybersecurity
Our cybersecurity services cover everything cyber insurers now require: EDR, MFA, immutable backups, patch management, security awareness training, privileged access management, and a documented incident response plan.
Microsoft Solutions
As a Microsoft Solutions Partner, we manage Microsoft 365, Microsoft Azure, SharePoint, and Teams for clients across Calgary, including migrations and ongoing support.
Data Backup and Disaster Recovery
Every data backup and disaster recovery plan we manage is immutable, documented, and tested for recovery. We have seen too many “cloud backups” that were anything but, including one that was replicating data to a server in a previous IT provider’s basement.
IT Consulting and Strategic Planning
We prepare annual IT budgets, assist with procurement, and help leadership teams build technology roadmaps that match where their business is actually headed. Our IT consulting is trusted by businesses of all types and sizes.
What Sets Pure IT Apart: Annual IT Quality Assurance Assessments
Managed IT (fixed fee) plan clients receive an annual IT Quality Assurance assessment through MyITProcess: a structured review against approximately 200 industry standards, completed by a dedicated vCIO and Technical Alignment Manager (TAM). The process takes 20 to 30 hours and closes with a formal client meeting to review findings, answer questions, and prioritize remediation.
No other IT company in Calgary offers this level of structured annual review. It is how we make sure nothing slips through the cracks between onboarding and renewal.
Industries We Serve in Calgary
- Oil and gas: distributed sites, remote teams, OT/IT convergence
- Construction: job site connectivity, project environments
- Law firms: PIPEDA compliance, secure document management
- Accounting firms: tax season reliability, Microsoft Dynamics support
- Private equity, nonprofits, associations, and more
Ready to Stop Settling for Calgary IT Services That Just Get You By?
Pure IT has been delivering reliable, security-focused IT services in Calgary for over 20 years. We are globally ranked, locally operated, and built to make sure your technology works the way your business needs it to.
Call (403) 444-1800 or fill out the form. We will respond quickly, assess your situation honestly, and tell you exactly what we can do.
Frequently Asked Questions About Our IT Services for Calgary Businesses
What are Pure IT’s response times?
Critical issues are addressed within 1 hour. High-priority within 2 hours. Medium within 8 hours. Low within 12 hours. Our same-day target for general support is a response within 2 hours during business hours.
What is the difference between Pure IT’s Proactive and Fixed Fee plans?
Both include proactive monitoring and maintenance. The Fixed Fee plan adds the annual IT Quality Assurance assessment with a dedicated vCIO and TAM – the full strategic partnership, not just monitoring with a helpdesk attached.
How does switching from another IT provider in Calgary work?
We handle the full transition. Our onboarding process documents your environment and surfaces any gaps your previous provider left behind – outdated operating systems, untested backups, and missing MFA. We fix what we find and keep you informed throughout.
What areas does Pure IT serve?
We serve businesses throughout Calgary and Southern Alberta, including Airdrie, Okotoks, Cochrane, High River, Red Deer, and Edmonton. We also support clients nationally with remote or distributed teams.