Careers

Intermediate Technical Consultant III (Level 3)

 

Available Position:

We are currently seeking a highly skilled intermediate technician with the drive and determination to help us support our client base. This position reports to the Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you.

 

About you:

You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a continuous growth environment, love project work, and take control of your own continuous learning. You take pride in handling customer issues quickly, consistently follow-up to ensure they’re satisfied and you maintain strong relationships with your fellow team members and clients. Taking the stress out of IT management for your clients gives you great pride knowing that your work allows your client to focus on their core business. Collaborative environments are where you really shine and you enjoy bringing your ideas forward and seeing them come to reality and seeing them support your team and clients in new ways.
 

Duties and Responsibilities

  • Maintain user uptime and computing experience through remote and onsite maintenance
  • Problem solving IT related issues – determine solution and maintain contact with client during resolution process
  • Analyze client’s IT requirements and work with Solutions Architect to deliver appropriate on-premises and/or cloud based solutions
  • Growing and develop client relation through exceptional customer service
  • Provide technical alignment services to clients
  • Installation, maintenance and support of desktop systems, notebooks, tablets, printers, network equipment, etc
  • Maintenance and support of Windows Servers
  • Audit and document client’s IT environment, equipment, software, processes and procedurest
  • Setup hosted cloud services (ie: SaaS and IaaS) and provide support
  • Client onboarding
  • Design, implement, troubleshoot, maintain and support client network infrastructure
  • Mentor technical staff and provide escalation support
  • Create technical solutions, bill of materials, statement of work for client proposals
  • Provide overflow coverage for service desk as needed
  • Ability to work after hours or weekends when required

 

Core Competencies

  • Proven track record in designing, implementing and documenting on-premises and/or cloud based IT solutions
  • Strong networking skillset to design, implement, troubleshoot, maintain and support client network infrastructure
  • Ability to manage competing priorities and work effectively under pressure with minimum supervision
  • Professionally mature with sound judgment and decision making skills
  • Strong troubleshooting and problem solving abilities
  • Strong interpersonal and communication skills
  • Strong planning, organizing and time management skills with excellent attention to detail
  • Ability to work effectively under pressure
  • Customer service orientated
  • Dependability and punctuality
  • Goal and results oriented
  • Professional and articulate
  • Commitment to self development and to the team
  • Highly motivated to succeed
  • Committed to continuous education and personal development
  • A valid driver’s license and transportation

 

Education

  • MCSE (Server Infrastructure) or MCSA – must have or must be actively working towards similar certification
  • Cloud Certification – Microsoft Azure (ie Azure Administrator/Azure Architect), Microsoft 365
  • Technical diploma or degree

 

Experience Required

  • A minimum of three years experience installing, maintaining, troubleshooting, and supporting the following is essential:
    • Windows Servers
    • Windows Clients – Windows 10
    • Active Directory and Group Policy
    • Virtualization Technologies – Hyper-V, VMware
    • Microsoft Azure
    • Microsoft 365 suite of technologies
    • Exchange Server
    • Remote Desktop Services (Terminal Services/Citrix)
    • Backup solutions such as Datto and Veeam, etc.
    • Networking protocols and equipment (TCP/IP, DNS, DHCP, SMTP routers, firewalls, switches (layer 2 & 3), VLANs, etc.) and the administration and deployment
    • Endpoint protection, firewall and related security products
    • HP and/or Dell server hardware
    • Sophos Endpoint Protection, firewall and related security products
    • HP and/or Dell server hardware
    • IaaS virtualized cloud Servers, networks, firewalls
    • Microsoft SQL Server

 

  • Experience in the following is an asset
    • Have worked with previous MSP
    • Mac O/S
    • Sophos Security products
    • File structure migration to Sharepoint online
    • Powershell and scripting
    • Citrix XenApp/Xendesktop and Citrix Content Collaboration (ShareFile)
    • Disaster Recovery and High availability solutions
    • SAN (iSCSI and Fiber channel) and NAS solutions
    • Advanced knowledge of deploying InTune
    • Advanced knowledge of Microsoft Teams
    • Remote Monitoring and Management platforms (ie: Solarwinds N-Central)
    • Professional Services Automation (PSA) systems (ie: Autotask)
    • Microsoft System Center Suite

We offer an attractive compensation package, including salary, benefit package including health, dental, life insurance, disability, vacation and personal days.
 

If these attributes describe you, please send us your resume and cover letter indicating your availability and salary expectations. We look forward to hearing from you!