Technology Infrastructure Support & Services in Calgary: Ensuring Seamless IT Operations

In the dynamic city of Calgary, a robust technology infrastructure underpins the growth and efficiency of businesses across various industries. Recognizing the critical role of IT support and services, businesses have turned to specialized companies to ensure their technological frameworks are reliable and secure. This professional approach to managing IT needs not only safeguards against disruptions but also provides the strategic advantage of staying ahead in a competitive market.

Our city boasts a thriving technology sector that benefits from comprehensive IT support services tailored to each organization’s unique needs. The range of services available is designed to enhance business operations from network services and connectivity to cybersecurity and data protection. Collaboration with a trusted IT support provider ensures that organizations can focus on their core activities while their IT infrastructure is expertly handled.

Key Takeaways

  • Calgary’s businesses rely on strong IT infrastructure for growth and security.
  • Specialized IT services in Calgary cater to diverse needs, from support to cybersecurity.
  • Partnering with a trusted IT provider allows businesses to concentrate on core functions.

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Overview of Calgary’s Technology Infrastructure

Calgary boasts a robust technology infrastructure, underscored by many services that optimize efficiency, security, and operational fluency. Our city’s commitment to technological advancement is evident through the comprehensive IT solutions and support plans carefully implemented for both the public and private sectors.

The technology ecosystem in Calgary is multifaceted, encompassing innovative project management and asset management standards that prioritize public safety, regulatory compliance, and investment optimization. We ensure that our technological infrastructure provides the backbone for a wide range of technology solutions that facilitate community growth, development, accessibility, and inclusion. This, in turn, enhances social resilience within Calgary.

Infrastructure includes state-of-the-art systems for data management, network design and implementation, and governance mechanisms that solidify the city’s technological framework. Notably, the capability to link cameras and aid phones enhances both citizen and employee safety. Furthermore, our IT investment extends to disaster recovery services, proving its worth in scenarios like the response to the floods 2013. By swiftly re-establishing operations, these systems have proven instrumental in mitigating the impacts of unforeseen events.

In cloud computing, we demonstrate proficiency in migration and support, empowering businesses to leverage the cloud to achieve flexibility and scalability. Our hands-on approach to network revitalization and maintaining IT solutions ensures organizations receive individualized support that propels them toward achieving their unique objectives.

Table 1: Key Components of Calgary’s IT Infrastructure

Component Description
Data Management Robust systems for handling and securing data
Network Implementation Advanced networks designed for optimal communication and data transfer
Cloud Computing Support for cloud-based system migration and management
Disaster Recovery Effective recovery services for business continuity during emergencies
Safety Enhancements Cameras and help phones connected to support public and employee safety

Our integral services support teams engaged in new capital projects and the management of existing assets, ensuring that the infrastructure meets and exceeds the highest standards.

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Network Services and Connectivity

In today’s digital landscape, connectivity is the lifeline of businesses in Calgary. We recognize the significance of network services that ensure seamless communication and operations. Our specialized network services in Calgary are designed to maintain robust connectivity for businesses across various sectors.

Key Components:

  • Monitoring Tools: We employ advanced tools for continuous network monitoring, ensuring early detection of irregularities or downtime.
  • Experienced Personnel: Our team comprises skilled professionals adept at efficiently managing and resolving network challenges.

Service Features:

  • Optimized Infrastructure: We optimize network setups to provide consistent, secure connectivity.
  • 24/7 Support: Businesses receive round-the-clock helpdesk support, addressing issues swiftly to minimize disruption.
  • Secure Network Configuration: Emphasizing security, we aim to safeguard networks against potential threats.


  1. Reliability: Our network services are geared towards creating reliable network environments that businesses can depend on.
  2. Security: With fortified network infrastructures, we enhance protection against cyber threats.

By equipping businesses with comprehensive network services, we facilitate the creation of a seamless technology framework tailored to thrive in the interconnected world of today and tomorrow. Our services in Calgary encapsulate the essentials for fostering a secure, responsive, and resilient network infrastructure that enterprises need to succeed.

IT Support and Helpdesk Services

In Calgary, we prioritize quick response times and effective solutions for IT challenges businesses across various sectors face. Our IT support and helpdesk services are designed to address technical issues rapidly and proficiently through a range of channels, including phone, email, and web portals.

Onsite IT Support

We understand the critical nature of hands-on, immediate assistance. That’s why our onsite IT support is structured to provide:

  • Rapid Deployment: Our technicians are prepared to arrive swiftly at your business to resolve IT problems promptly.
  • Expert Technical Aid: With a well-versed understanding of diverse IT environments, we ensure that businesses benefit from high-caliber expertise.

The goal is to minimize downtime and foster a stable and reliable IT infrastructure within your organization.

Remote Troubleshooting and Assistance

Our remote troubleshooting and assistance capabilities hinge on efficiency and foresight. Services include:

  • Proactive Monitoring: We constantly monitor your IT systems to tackle potential issues preemptively.
  • 24/7 Support Availability: Problems can arise anytime; thus, our team is accessible around the clock to tackle any IT challenges.

We employ advanced tools for secure remote access and diagnostics, ensuring swift resolution of your IT concerns while maintaining high security and user privacy standards.

Cloud Computing Services

In Calgary, we observe that cloud computing services are pivotal for enhancing business agility and reducing IT infrastructure costs. Businesses leverage these services for more scalable, manageable, and efficient operations.

Cloud Storage Solutions

We offer secure and scalable cloud storage solutions tailored for businesses in Calgary. Our storage services ensure data is easily accessible yet protected against unauthorized access.

  • Scalability: Adapting to your organization’s growing storage needs.
  • Security: Employ robust encryption and security protocols.
  • Accessibility: Accessible from anywhere, enabling remote workflows.

Cloud-Based Application Support

Our support for cloud-based applications focuses on reliable performance and continuous availability.

  • Performance Monitoring: We actively monitor for optimized application performance.
  • Issue Resolution: Swift response to any disruptions or technical difficulties.
  • Updates and Maintenance: Routine updates to enhance functionality and security.

Data Center and Hosting Services

In Calgary, our data center and hosting services are engineered for maximum security, reliability, and scalability, catering to the diverse needs of businesses across various industries.

Colocation Hosting

Colocation hosting in Calgary provides a range of options from half racks to full suites. We partner with cloud hosting providers that ensure secure 24/7 escorted access to our facilities and offer stringent Service Level Agreements (SLAs) for optimal uptime. In these high-security environments, businesses can opt for space as needed—1U, 2U, 4U, or custom U sizes within shared or private configurations.

  • Security: Lock-tight, secure connectivity.
  • Scalability: From ½ rack to full suites, tailored to your requirements.
  • Accessibility: 24/7 escorted access, maintaining high security for your infrastructure.

Managed Hosting Providers

We partner with Managed Hosting Providers in Calgary to deliver proactive IT support and services. Our partners specialize in various sectors, including oil and gas, healthcare, and finance, ensuring your business is forward-looking and equipped for future technology needs.

  • Industries Served: Oil and gas, healthcare, legal, finance, construction, small businesses.
  • Service Commitment: Proactive support with a focus on future-ready solutions.

Our hosted services manage your data and applications in secure cloud environments, reducing the risks associated with on-premise storage and enhancing business continuity through geo-redundant protection.

Cybersecurity and Data Protection

In response to evolving digital threats, we prioritize robust cybersecurity and data protection services for Calgary businesses. We focus on harnessing cutting-edge threat intelligence and implementing reliable data recovery and backup solutions.

Threat Intelligence Services

We provide comprehensive threat intelligence services to detect and mitigate cyber threats proactively. Our team continuously monitors digital assets for patterns and signs of malicious activity, offering:

  • Real-time alerts: Immediate notification of potential threats
  • Threat analysis: Detailed assessment of threat vectors
  • Preventive measures: Strategic plan to strengthen defenses

Data Recovery and Backup Solutions

Our data recovery and backup solutions ensure that critical business data remains secure and recoverable in the event of data loss. Features of our service include:

  • Regular backups: Scheduled and automatic backups to prevent data loss
  • Data redundancy: Multiple copies stored in secure locations
  • Swift restoration: Rapid recovery to minimize downtime in an emergency

Hardware and Equipment Provisioning

As technology infrastructure supporters, we prioritize efficient and high-quality hardware provisioning for enterprises in Calgary.

Server and Storage Hardware

We ensure state-of-the-art servers for server and storage hardware that promise optimal performance and reliability. Our recommendations are based on the specific needs of each business, ensuring scalability and security.

  • Server Types: Rack, Tower, Blade
  • Storage Solutions: SAN, NAS, DAS
  • Certifications: Equipment adheres to industry standards and certifications

Networking Equipment

We provide top-tier networking equipment that forms the backbone of any IT infrastructure.

  • Networking Devices: Routers, Switches, Firewalls
  • Connectivity: Wired and Wireless solutions
  • Configuration: Tailored setup for performance and security

Software Development and Integration

Our focus on software development and system integration is pivotal in crafting tailored technology solutions that meet specific business needs and streamline operations.

Custom Software Solutions

We design and deliver custom software solutions that cater to the unique challenges and objectives of businesses in Calgary. Our services encompass:

  • Requirement Analysis: We thoroughly assess business needs to ensure our solutions align perfectly with your goals.
  • Agile Development: Our iterative approach allows for flexibility and continuous improvement throughout the development process.
  • Quality Assurance: Rigorous testing protocols are in place to guarantee the reliability and performance of the custom software.

System Integration Services

Our system integration services aim to create a cohesive technology environment for our Calgary clients. Key aspects include:

  • Seamless Connectivity: We ensure that disparate systems communicate effectively, enhancing productivity and data flow.
  • Scalability: Our integration solutions are built to accommodate growth, ensuring they adapt to evolving business requirements.
  • Support and Maintenance: Ongoing support guarantees that integrated systems remain efficient and up-to-date.

Telecommunications Services

In Calgary, we specialize in robust telecommunications services tailored to meet the diverse needs of the city’s dynamic business landscape.

VoIP Solutions

We offer Voice over Internet Protocol (VoIP) solutions that ensure your business communicates efficiently without geographical boundaries. Our VoIP services typically include:

  • High-Quality Voice Calls: Utilizing advanced codecs and network optimization for crystal-clear audio.
  • Scalable Systems: From small businesses to large enterprises, we offer scalability to grow with your organizational needs.

Unified Communications

Our Unified Communications platforms amalgamate multiple communication methods within a business. Here’s how we facilitate refined workflows:

  • Messaging and Presence: Integrating instant messaging and presence information to streamline communication.
  • Video Conferencing: Offering high-definition video conferencing services to connect teams effectively.

We ensure seamless integration of these services into your existing infrastructure to maximize efficiency and collaboration.

Regulatory Compliance and Standards

In Calgary, we acknowledge the importance of upholding the highest regulatory compliance standards in technology infrastructure and services. This ensures public safety, investment optimization, and adherence to privacy and industry-specific regulations.

Privacy Regulations

We prioritize the protection of personal data in accordance with privacy laws and regulations. Our infrastructure is designed to:

  • Ensure confidentiality and integrity of personal information.
  • Facilitate compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

Industry Compliance

Our compliance extends to industry-specific regulations that govern technology and infrastructure services. We operate with:

  • Strict adherence to industry standards for asset and project management.
  • Continuous risk monitoring and IT compliance for regulatory changes.

Innovative Technologies Adoption

In Calgary’s technology landscape, we prioritize adopting innovative technologies such as the Internet of Things (IoT) and Artificial Intelligence (AI) to foster growth and enhance the quality of life for Calgarians.

Internet of Things (IoT)

We recognize the transformative power of IoT in Calgary. We connect infrastructure and systems to improve city services by implementing smart city initiatives. Our approach to IoT includes:

  • Integration: Ensuring various IoT devices and sensors work together seamlessly.
  • Security: Implementing rigorous safeguards to protect the data and privacy of our citizens.
  • Sustainability: Utilizing IoT to support energy efficiency and reduce the city’s carbon footprint.

We facilitate environments such as the Technology Integration Centre, which allows for the testing and integrating innovative IoT solutions in a controlled setting before scaling them for public use.

Artificial Intelligence (AI)

We leverage AI to optimize city operations, enhance decision-making, and create economic opportunities. Our AI strategy includes focusing on the following:

  • Data Analysis: Employing AI to handle large data sets, generating insights for better city planning.
  • Machine Learning: Creating adaptive systems capable of improving over time without explicit programming.
  • Ethical Considerations: Ensuring that AI deployment is performed with full consideration of ethical implications.

Through partnerships with academia and industry, we apply AI to various sectors, driving efficiency and innovation while maintaining our commitment to ethical standards.

Strategic IT Consulting

In Calgary, we observe a growing demand for strategic IT consulting services tailored to individual business needs. Understanding the unique technology landscape of each client, our approach is to provide personalized guidance to optimize their IT environments.

Services we typically offer include:

  • IT Assessments: Analyzing the current state of IT infrastructure to identify improvement areas.
  • Project Delivery: Implementing technology solutions focusing on meeting timelines and budgets.
  • Staff Augmentation: Providing skilled IT professionals to fill gaps in your team when needed.

Our IT consulting services focus on strategic guidance to ensure our clients get the most out of their IT investments. By offering proven delivery methods, we help businesses streamline their IT operations, which can result in cost savings and enhanced efficiency.

Additionally, we often address:

  • Technology Upgrades: Assisting with adopting cutting-edge technologies to keep your business competitive.
  • IT Management: Developing strategies for managing IT resources effectively.

Our objective is to empower Calgary-based businesses with the knowledge and tools they need to drive success in their respective industries. With our expertise, companies can expect a partner that delivers reliable and strategic IT consulting, paving the way for robust technology infrastructure that supports long-term growth.

Vendor and Third-Party Management

Managing relationships with vendors and third-party service providers is a cornerstone of comprehensive technology infrastructure support. We understand that businesses rely on various external services to keep their IT ecosystems operational and ahead of technological developments.

We take a strategic approach to vendor management, which often includes the following aspects:

  • Vendor Selection: We meticulously choose vendors that align with our business goals and IT requirements. This ensures that the best possible external expertise and products bolster our technology infrastructure.
  • Subscription Management: By overseeing vendor subscriptions, we prevent service lapses and optimize software licensing to match our needs.

Our Vendor Management Services Typically Involve:

  • Negotiations: Securing favorable terms to reduce costs and enhance service quality.
  • Performance Monitoring: Regular assessments to ensure vendors meet or exceed agreed service levels.
  • Relationship Maintenance: We foster strong relationships with vendors to ensure we can influence future developments that may impact our technology stack.

In managing these vital relationships, we achieve several benefits:

  • Cost-effectiveness: Leveraging our vendor relationships to negotiate better pricing models.
  • Streamlined Operations: Ensuring that third-party services are fully integrated into our infrastructure without redundancies.
  • Risk Mitigation: Diligent monitoring and assessment reduce the potential for service disruption.
Service Aspect Our Approach
Selection Align with goals
Management Optimize subscriptions and monitor performance
Negotiation Secure favorable terms
Maintenance Foster relationships and mitigate risks

Through careful vendor and third-party management, we provide a stable and efficient infrastructure that supports business growth and innovation.

Why Pure IT Is The Right Choice For All Your Technology Infrastructure Support

As experts in technology infrastructure support, we at Pure IT understand that a reliable IT system is critical for business success. We’ve earned a reputation in Calgary and Southern Alberta for our ability to tailor our services to each client’s unique needs.

Our Strengths:

  • Personalized Support: We customize our support to align with your business strategies, ensuring we proactively address your IT requirements.
  • Dependable Services: With a track record of dependability, we’ve consistently proven our ability to handle day-to-day operations and avert crises like the 2013 floods.
  • Expert Knowledge: Our team is rich in expertise, offering top-tier solutions and staying abreast with current and emerging technologies.
Client Feedback:
Increased reliability and current systems
Quick disaster recovery services
Long-term partnership and expertise

We’re not just an IT company but a partner who believes in building long-term relationships to foster your business growth. Our holistic approach to IT infrastructure support includes network optimization, security implementations, and leveraging cloud technologies for your benefit.

In cloud computing, our seasoned professionals guide successful migrations and provide continuous support and management. Our process to onboard new partners is straightforward and starts with a thorough consultation to ensure we cater to every aspect of your technological needs.

Regarding providing unparalleled technology infrastructure support, your trust in us translates into a robust, secure, and efficient IT environment for your organization.

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