Pure IT Addresses A Sales & Integration Firm Digital Transformation Hurdles
A Calgary firm never used an internal IT team for software integration, but the time came to address the system issues. This organization called on Pure IT to help tear down the barriers.
They Had Digital Transformation Hurdles: They Needed Pure IT Help
When a mid-sized sales and integration firm calls about an app they picked up, this program turned out not to be a good software integration fit for them. That’s what one Calgary firm rep regretfully explained.
“We have not historically used an internal IT team for software implementation, support, and business analysis. We are finding it more challenging today, given the large variety of app solutions on the market. Now we’re stuck and need help!”
As the discussion continued, it was uncovered this firm had purchased a system for one of their departments. They thought it would help them manage projects, resource management, and reporting. However, now they’re trying to convince upper management to contract support.
That is not the first time the Pure IT team consulted with a sales rep who needed to build a business case showing the company required contracted support. When there’s been no history of using an IT team for software implementation, wrong technical decisions get made.
What Were The Hurdles For This Firm?
For any company to experience a real digital transformation, we must first uncover, identify, and list all the barriers holding back their business transformation. For instance, this company had several:
- No internal IT team for software implementation, support, and business analysis.
- Unsure what software system to use and purchased an app based on a specific need.
- The software chosen was only for one department to provide specific results.
- Now must build convincing proof that contracting support has become crucial.
- Forced to search and see what type of support is available for their specific software.
- Not in a rush because those who make the final decision need convincing.
- Upper management and key stakeholders are not on board.
From the start, it was clear every decision was made based on what was needed and not what benefited the business entirely. All of these hurdles were preventable had Pure IT, a Microsoft 365 partner in Calgary, been notified before the initial purchase.
How To Avoid These Hurdles Moving Forward?
The solutions for each of these will vary, but they all tie in together. Let’s address each hurdle that avoids these barriers in the future.
No internal IT team for software implementation, support, and business analysis.
Whenever software needs integrating into a company, an internal IT department or outsourced Managed IT firm must oversee implementation. There is much to inspect, assess, and document about the software’s integration.
Unsure what software system to use and purchased an app based on a specific need.
When software systems get chosen, they cannot be purchased based on a single need or specific results. The application has to be applicable across an entire organization, for example, Microsoft 365. It integrates seamlessly, and every department has access.
The software chosen was only for one department to provide specific results.
Before any piece of software, application, or system is purchased, it must benefit the organization as a whole. When it is only for one department, an operational silo creates a new barrier. That locks out many who need full access, which is not a part of that department.
Now must build convincing proof that contracting with support has become crucial.
Without an internal IT department that previously assessed the system found the flaws, and provide documented proof, this hurdle takes longer to get passed. Other than internal IT, the other option is to contact an outsourced managed IT firm like Pure IT to provide proof.
Forced to search and see what type of support is available for their specific software.
When looking for support for a specific software system, vendor selection is limited most of the time after it gets purchased. The exception is when a company uses Microsoft 365 and needs a support partner, like Pure IT.
Not in a rush because those who make the final decision need convincing.
Knowing that the final decision is an uphill battle, could go on for months. The decision-maker may have more pressing issues that need their attention. Or they didn’t want the initial software purchased, and now that support is necessary, they delay any decision.
Upper management and key stakeholders are not on board.
This hurdle could have several reasons behind any decision-maker that is not on board. You must first uncover what prevents complete approval before moving forward. It could be:
- No consensus
- Not in the budget
- Personal bias
- Last resort
- Lack of concern
Pure IT Delivers Microsoft 365 Support In Calgary
Before you decide to purchase any app, we recommend having a consultation with our Pure IT Microsoft 365 team. We will address your hurdles and barriers and provide seamless solutions for those who make the final decision.
- Book a free consultation with our team at a time that works for you.
- Tell us about the digital transformation problems you’re having with your systems.
- Let us apply a solution so that you can achieve a genuine business transformation.