Are you looking for reliable IT companies in Calgary? You need to ask a few revealing questions. Even though there are many options, you may have trouble finding an IT company that offers complete and reliable IT management.
Questions To Ask When Interviewing IT Companies In Calgary
1. How much experience do you have?
This is one of the most important questions to ask your potential IT management company. Find out how much experience they have with complete IT management for your business type. This question will indicate how much confidence they have in their service. If they have lots of experience, they should give examples and proof of their work.
2. Do you offer complete IT management?
Go for companies that can provide you with different levels of IT support. Most companies will offer you a choice of services and levels depending on your budget and the needs of your business. Complete IT management ensures that you get everything you need.
If a company claims to support everything, find out the specifics of their contract. Stay away from companies that claim to offer support everything without getting into detail. They may trick you into getting into a contract only to find out that there are extra charges for some critical services.
From the onset, you should know the exact level of support that you will be getting. Ask about exempted services, if any. Do not make any assumptions. You may find out that some services are billed separately.
3. Can they take care of your needs?
Ensure that you work with an IT company that understands your needs. They should have the skills and expertise to take care of your business needs. Ask them specific questions and pay attention to their answers. If they have general run-of-the-mill answers, they may not be the right choice. Do not work with a company that you cannot trust.
4. What is your guaranteed response time?
The IT support company you choose should have a guaranteed response time when you need them. Usually, the response time varies depending on the level of support you require and your budget. If, for example, you have a high-priority issue, you may get a response within 10 minutes. Note that the response time is not the same as resolution time. Ask your potential IT support companies for clarification. Ensure that they can address your concerns within a reasonable time.
5. How can I contact you?
Communication is the foundation of a good relationship with your IT management company. IT problems can trouble your normal business operations and should be addressed as soon as possible. Choose a company that is easy to contact in case you have any questions or concerns. If they offer 24/7 support, find out the best ways to reach them.
Does the company offer you an option to speak directly with a customer service agent? Go for companies that are easy to contact. You should be able to speak with a customer service agent when things escalate.
IT Companies In Calgary…How Do You Get A Great One?
If your company decides to outsource IT support, you have lots of benefits to enjoy. There are many IT support companies out there, but they aren’t all the same. Finding the right one for your business can be a challenge. Some of the most important questions to ask when trying to hire an IT support company include their experience, their ability to take care of your needs, and the guaranteed response time. Consider interviewing a few IT support companies before making your decision. Work with one that addresses your needs. They should be able to offer complete IT services.