Success Story: Pure IT Restores Trust and Local Support for LNS Chartered Accountants

About LNS Chartered Accountants

LNS Chartered Professional Accountants is a dynamic, mid-sized accounting firm located in downtown Calgary, Alberta. With a team of approximately 30 people, including partners and staff, LNS has been providing comprehensive accounting, assurance, tax, and advisory services since 1979.

The firm serves corporations, partnerships, trusts, non-profit organizations, and individual clients across various industries. Like many modern firms, LNS operates with flexible work arrangements, allowing staff to work from home on certain days. The firm runs intensive tax and accounting programs that demand significant processing power—far more complex than simple email and spreadsheet operations. With each team member receiving 100-200 emails daily, reliable IT is essential to the business.

Why Accounting Firms Need Exceptional IT Support

Accounting firms face unique technology challenges. Tax seasons and financial reporting deadlines are non-negotiable—when IT systems go down, work stops and deadlines are missed. The firm also houses extraordinarily sensitive financial data, making cybersecurity critical. “We have a lot of information that we house that’s very sensitive,” Mason explains. “If we had a breach of our IT or people accessed sensitive data, that would probably destroy our business.”

The Challenge: When Good IT Support Disappeared

LNS had enjoyed a successful relationship with a small IT provider for years. “We’re a pretty loyal kind of firm,” Mason explains. “We had our prior IT guys, which were a small kind of two-guy shop with four employees, for years and years and years.”

Everything changed when that company was acquired by a larger IT group. “They sold out to a larger IT group that we were probably too small for them,” Mason recalls. “We kind of fell through the cracks with them most of the time.“

The personalized attention disappeared, and the larger company began outsourcing support overseas. “All of a sudden, I was talking to an IT person that wasn’t in Canada, which I hate that.” Mason states. “If I’m paying my money here in Canada for a service, I want my money staying in Canada.”

LNS stayed because of one dedicated IT professional, Adam, who kept things together. When Adam left, it was time to find a new partner.

The Solution: Local Expertise with a Security-First Approach

LNS interviewed three IT companies. Pure IT came recommended from another accounting firm and wasn’t the cheapest option, but that wasn’t Mason’s concern. “I’m an accountant and I know if I get clients that are just looking for the cheapest way to get stuff done, then they’re a client that I don’t want to have,” Mason explains. “I’m interested in working with people that want to make sure things are done right.“

A Cybersecurity Platform That Stood Out

“What I think I liked the most was their platform for cybersecurity,” Mason recalls. “Really stood out to us.” For a firm handling sensitive financial data, Pure IT’s security focus was paramount.

Thorough Assessment Before Onboarding

Pure IT’s Paul brought in Alex to conduct a comprehensive assessment before taking on LNS as a client. “When they did the onboarding or to see if we were fit, they actually came and we gave them access and they gave us a kind of a report of strengths that we had and weaknesses that we had,” Mason explains. “The other groups didn’t do that.“

Collaborative Approach

Pure IT worked with LNS to develop pricing that fit their budget while delivering comprehensive service. Even when proposing solutions that exceeded Mason’s initial budget, their explanations made the value clear. “I can see the value in spending it. I guess they explained it quite well,” he says.

The Results: Restored Partnership and Peace of Mind

Meeting Every Expectation

When asked about times Pure IT went above and beyond, Mason’s response speaks volumes: “I think they do everything I expect them to do.” For a firm that had fallen through the cracks with their previous provider, having a partner who consistently delivers is exactly what they needed.

Responsive, Local Support

“Paul is very attentive. Anytime I’m going to need something, I get a hold of him or [the team member] who’s our main IT person, she’s awesome,” Mason shares. This direct access to knowledgeable team members who understand their business is critical during tax season and high-pressure periods.

The Relationship They Wanted

Most importantly, Pure IT restored what LNS had been missing: a genuine partnership. “That’s probably the biggest thing… they got us back to the relationship that we wanted with our IT people,” Mason emphasizes.

A Strong Recommendation

When asked what he would tell others considering Pure IT, Mason’s recommendation is clear: “I’d say if you want a local group of people who pays attention to what you’re doing and implements things that are in your best interest, then they’re the right group for you.“

Key Takeaways

Values Alignment Matters: Finding an IT partner whose business practices align with your firm’s values creates long-term satisfaction.

Security Should Be a Priority: For firms handling sensitive client data, robust cybersecurity isn’t optional—it’s essential.

Assessment Before Onboarding: Providers who thoroughly evaluate your infrastructure demonstrate commitment to delivering real solutions.

Relationships Drive Service: Technical expertise matters, but personal connection and responsiveness impact day-to-day satisfaction.

About Pure IT

Pure IT is one of the top IT services companies in Calgary and across Southern Alberta. Their team of Alberta-based IT service professionals provides personalized and proactive IT support focused on each client’s specific needs. Services include network design and implementation, data backup and disaster recovery, security solutions, and cloud computing—all delivered by local, Canadian-based professionals invested in their clients’ success.

Looking for a local IT partner who pays attention to your needs? Contact Pure IT today to learn how they can provide the security, reliability, and partnership your business deserves.

“If you want a local group of people who pays attention to what you’re doing and implements things that are in your best interest, then they’re the right group for you.”
— Mason, LNS Chartered Accountants