Why Do Most Calgary IT Companies Fail To Answer Their Phones?

In today’s digital age, it’s no secret that businesses rely heavily on technology to stay competitive. However, while technology has brought numerous benefits, it has also brought about certain challenges that businesses must be prepared to face. One of the biggest challenges businesses face is ensuring that their IT infrastructure is always up and running. This is particularly important for businesses in Calgary, where there is a high demand for IT services due to the city’s growing economy.

Regarding IT services, one of the most important aspects is ensuring that a company’s phone lines are always up and running. Unfortunately, this is an area where many Calgary IT companies fall short. A quick search online will reveal numerous customer complaints about Calgary IT companies not answering their phones.

So, why is it so important for IT companies to answer their phones? The answer is simple: downtime can be extremely costly for businesses. In fact, according to a recent survey, downtime can cost businesses up to $5,600 per minute! If a company’s IT infrastructure goes down, it could lose thousands of dollars per minute until the issue is resolved.

At our company, we understand the importance of answering the phone when our customers need us. We know that downtime can be costly, which is why we make it a top priority always to be available to our customers. In this article, we will discuss why it’s important for Calgary IT companies to answer their phones and some tips for ensuring your IT company is always available to customers.

The Cost of Downtime

As we mentioned earlier, downtime can be extremely costly for businesses. This is particularly true for businesses that rely heavily on technology, such as most Calgary companies. When a company’s IT infrastructure goes down, it can result in lost productivity, revenue, and reputation. In fact, according to a recent survey, 98% of businesses say that a single hour of downtime costs them over $100,000.

In addition to the financial costs, downtime can harm a company’s reputation. When customers cannot access a company’s business data or reach them by phone, it can leave a negative impression and lead to lost business. This is why it’s so important for Calgary IT companies to ensure that their phone lines are always open and always available to their customers.

Tips for Ensuring Availability

So, what can Calgary IT companies do to ensure they are always available to their customers? Here are a few tips:

  1. Have a dedicated support team: One of the best ways to ensure your IT company is always available to customers is to have a dedicated support team 24/7. This team should answer phone calls, respond to emails, and resolve issues quickly.
  2. Use a call answering service: If your IT company is not large enough to have a dedicated support team, you can still ensure that your phone lines are always open by using a call answering service. These services will answer your calls on your behalf and either take a message or transfer the call to a member of your team.
  3. Use a ticketing system: Besides phone support, it’s also important to have a system that allows customers to submit support requests online. This ensures that all issues are tracked and addressed promptly.
  4. Monitor your systems: Finally, it’s important to monitor your IT infrastructure to ensure you are aware of any issues as soon as they arise. This will allow you to address issues before they lead to downtime proactively.

Pure IT had recently learned from an existing client that when they went looking to replace their fully managed IT services company, Pure IT was the only company in Calgary that answered their telephone. This is a testament to our commitment to always being available to our customers, which is essential in today’s business world. We understand that our customers rely on us to keep their IT infrastructure running, and we take that responsibility very seriously.

At Pure IT, we pride ourselves on providing the highest customer service. Communication is key, so we always answer our phones and promptly respond to our customers’ needs. Our dedicated support team is available 24/7 to ensure that our customers always have access to the support they need, whenever they need it.

In addition to our commitment to answering the phone, we use the latest technology to monitor our customers’ IT infrastructure. This allows us to proactively identify and address issues before they lead to downtime, saving our customers time and money.

We also understand that every business is unique, so we take the time to understand our customers’ specific needs and tailor our services to meet those needs. We offer a wide range of IT services, including managed IT services, cybersecurity, cloud services, and more. Our goal is to provide our customers with the peace of mind that comes with knowing their IT infrastructure is in good hands.


In conclusion, ensuring that your Calgary IT company is always available to customers is essential for maintaining a competitive edge in today’s business world. Downtime can be extremely costly in terms of financial costs and damage to reputation. At Pure IT, we understand the importance of being available to our customers at all times, so we prioritize always answering our phones and promptly responding to our customers’ needs.

If you’re looking for an IT company in Calgary that you can trust to keep your IT infrastructure up and running, look no further than Pure IT. We have a proven track record of providing high-quality IT services, and we would be happy to work with you to develop a customized solution that meets your specific needs. Contact us today to learn more about how we can help your business succeed.