Calgary Small Business Reaches Out To Pure IT For Monthly Ongoing Service
The fast-paced nature of the modern business landscape demands that businesses think beyond break/fix IT and adopt a more proactive approach to streamlining their operations. Because of this, more and more businesses are adopting the use of managed IT services.
According to Statista, the global market for managed services was valued at $152.02 billion in 2020 and is expected to hit the $274 million mark by 2026. This increase in demand is largely attributed to SMBs (small and medium-sized businesses), who require access to the latest technology to maintain a competitive edge and sustain their continued growth. The good news is that MSPs like Pure IT enable SMBs to play at the same level as enterprise-level organizations without overextending themselves.
Recently, a small Calgary business with approximately ten employees reached out to Pure IT for ongoing monthly support. Among the services they were looking for include onsite and remote support, a few different levels of Microsoft Office/Outlook for part-time and full-time staff, cloud backup, and, of course, workstation and online security.
A Rundown of the Services Requested by the Customer and How Pure IT Can Help
1. Full Onsite or Remote Support for 7 Desktop/Laptops for Employees
When you have an issue at your business, you don’t want to wait long for a solution. At Pure IT, we offer 24/7/365 IT support services –both onsite and remotely –so that our customers are covered whenever the need arises.
It’s a situation that every business has dealt with at some point or another. Picture this: you’re in the middle of an important business project –you have a tight deadline, and millions are on the line –and then, all of a sudden, you run into a problem. Maybe a system fails entirely, or you encounter data loss. Either way, you’ll need IT help. But when you call your IT support provider, they are nowhere to be found. Suppose you’ve encountered such a scenario; you know how frustrating it can be. You may end up losing a lot of money due to downtime.
With Pure IT’s ongoing monthly IT support services, you can rest easy knowing that there is a dedicated team of experts ready to support your employees onsite and remotely whenever they need help.
2. Management of 15-19 Microsoft 365 Licences at Different Levels (This Includes Employees and Contractors)
With the recent emergence of Microsoft 365, most businesses have decided to partner with an MSP. Discovering all the features of Microsoft 365 is a mammoth task that requires a lot of time and resources. Pure IT will review features that are specific to your business and ensure that everything is implemented properly. This will ensure that you have the latest security features, and that your business stays compliant with industry standards.
There are numerous Microsoft 365 licence options to choose from. Pure IT will guide you on which licences are specific to your business. Additionally, we can also help you manage numerous Microsoft 365 licences at different levels to ensure that you are always getting the most out of them.
With Pure IT, you’re certain that you’re not only receiving the support of one of the top 5% of Microsoft partners globally; more importantly, you’re getting a fully competent team that will help you get all your Microsoft 365 needs.
3. Firewall Protection and Device Security
All enterprises, including small businesses, have to handle a wide range of data, including personally identifiable information (PII). Even so, most of them lack the resources to effectively safeguard their data against the underlying cybersecurity threats. This makes them an easy target for unrelenting threat actors. In fact, a study found that 43% of data breaches involve SMBs. Another study found that 83% of SMBs aren’t financially prepared to recover from a cyberattack.
These stats reveal the grim situation of cybersecurity for most small businesses. Pure IT can help ensure that your Calgary business doesn’t become a victim of a cyberattack or data breach. Our security includes network security, penetration and vulnerability testing, and managed threat security. We also ensure your firewall is protected using anti-malware, antivirus, etc.
4. Cloud Backups for Individual Office 365 Email Accounts (15-19 Users)
Emails are the backbone of business communication today. There are more than 4.2 billion active email users globally, with Outlook 365 and Gmail leading the pack for business and enterprise accounts. Businesses can securely store and transfer invoices, client data, personal information, and contracts via email. As such, the creation of an email backup becomes essential, especially since it offers protection against unintentional deletion, hardware malfunction, malicious software, among other data loss threats.
Unfortunately, most in-house IT teams aren’t aware of Microsoft’s restrictions pertaining to Office 365 email recovery and backup. Without native backup and recovery flexibility when it comes to user data, in-built Office 365 email backup solutions don’t offer an ideal backup solution. End-users’ ability to restore data is limited and needs the help of IT –this negatively affects productivity.
By partnering with Pure IT, you’ll have an excellent email backup and recovery solution that will help you ensure maximum data protection on a cloud platform like Office 365. To add to that, our solution can serve multiple end-users.
5. Management of Cloud-Based Servers (Mainly OneDrive and SharePoint)
Today, cloud solutions enable businesses to store files on centralized servers where they can access them from several different devices. Among the most prominently used cloud-based servers are OneDrive and SharePoint. They enable businesses to save, share, and sync files across various devices.
With OneDrive, you can store your data in the cloud and access it by simply signing in to your account from any device that has a local OneDrive app, folder, and internet connection. Your files will be automatically synced for your convenience. Plus, you can edit or update them at any time.
On the other hand, SharePoint is a document sharing and storage platform that allows users to collaborate on documents, files, and projects. It is equipped with a wide range of task lists, document libraries, calendars, workflows, among other features that help team members collaborate efficiently. Information is typically available to all members and anyone with proper access privileges.
Pure IT manages a wide range of cloud-based servers, including OneDrive and SharePoint. With our cloud-based server management services, your data will always be protected and available, thereby ensuring that the productivity of your business remains unhindered.
6. Data Security and Compliance
Regulatory compliance requirements are increasing across various industries. Between new regulations and changes to existing regulations, businesses find it challenging to keep up with the scope and depth of compliance regulations. What was once an annual review and assessment has become a daily task to ensure that all strategies and processes meet the latest regulatory requirements.
This is mainly because of the increase in cybersecurity threats. Industry regulators and the government have stepped up requirements to compel businesses to implement more robust security measures. Besides the high cost and disruption of operations that result from a data breach, businesses may face heavy fines for noncompliance.
Pure IT can help your business keep up with the increasing compliance demands. By providing 24/7 monitoring and proactive maintenance, we can help your business meet regulatory requirements while at the same time minimizing the risks of cyber threats. We will also implement a layered security strategy and respond promptly to contain any damage if a cyberattack does actually occur.
What Are the Benefits of Pure IT’s Monthly Ongoing Services?
Here are some of the benefits you’ll get when you turn to us:
- Predictable and scalable spending: Predicting operating expenses can be difficult when you invest in IT needs upfront. With Pure IT’s monthly fixed rates, items like maintenance, hardware breakdowns, and repairs are calculated into your operational budget. You, therefore, won’t have to break the bank when an IT issue occurs unexpectedly.
- Fast response time: Our 24/7/365 support will ensure that your team is always productive. Your business won’t be slowed down by any technical difficulties, given that we will respond and remedy them promptly.
- Expertise and Experience: One of the main advantages of working with a proven MSP, like Pure IT, is that you onboard a team that has expertise specific to your industry. With us, you’ll access top-notch IT professionals with specific skill sets, eliminating the need to hire an in-house team.
- Proactive monitoring and problem fixing: You will also get proactive solutions when you partner with us. Proactively monitoring and managing your IT infrastructure helps catch issues before they escalate into a serious problem. This ensures business continuity thanks to a reduction in downtimes.
- Cybersecurity support: Our cybersecurity experts are conversant with various compliance regulations and standards. Therefore, they are better placed to detect any vulnerabilities in your network and take measures to remedy them.
Get in Touch With Us to Get a Quote
At Pure IT, we go beyond simple IT management to ensure that you get all the benefits of managed services. We help you plan your IT so that you can proactively adapt to various situations. That said, our IT services are not a one-size-fits-all type; rather, we offer you services depending on your business’s IT needs. Contact us to get a quote for your Calgary business.