IT Services Calgary Businesses Have Relied On for Over 20 Years

When Calgary businesses look for IT services, they want a provider they can actually count on, not one that disappears when something serious happens. Pure IT has been delivering managed IT services across Calgary and Southern Alberta for more than 20 years. We are ranked #162 globally and #8 in Canada in the Channel Futures MSP 501, and we hold Microsoft Solutions Partner, Sophos Platinum Partner, and BBB A+ status.

Call (403) 444-1800 or fill out the form to speak with our team today.

Schedule a No-Obligation IT Review Now.

Why Calgary Businesses Choose Pure IT

20+ years delivering IT services across Calgary and Southern Alberta
Ranked #162 globally and #8 in Canada — Channel Futures MSP 501 (2025)
Microsoft Solutions Partner | Sophos Platinum Partner | BBB A+
182 active clients, 3,675 managed endpoints
Every client gets a dedicated Primary Technician, Secondary Technician, and Account Manager
SLA response times: Critical – 1 hour | High – 2 hours | Medium – 8 hours
Annual IT Quality Assurance assessments included for Fixed Fee plan clients

We switched to PureIT about a year ago and it has been an excellent decision for our business.

They are heads and shoulders above our previous provider. Right from the start everything was presented in a very transparent way, clearly explained and alternative solutions found where necessary. Ongoing IT support has been excellent, very fast and their support staff know what they are doing, so issues get resolved quickly. Just a great group of people to be working with and be supported by. I cannot say enough good things about this company, they are fantastic to work with. Thank you for your great service!

Ursula Sherwood

What Happens When IT Is Managed Poorly

Most clients come to us from another IT provider, not from no provider. What they describe is usually the same: recurring issues that never get fully resolved, backup systems that have never been tested, missing MFA, and no visibility into their own security posture. We have walked into all of those situations. We know how to clean them up.

What’s Included in Our Managed IT Services in Calgary

Help Desk Support

Our Calgary-based help desk runs Monday through Friday, 7am to 5pm, with five to six technicians ready to take calls. Same-day response within two hours is the target. After hours, calls forward to a dedicated on-call technician – not an answering service. Need hands-on help with a specific device? See our computer support in Calgary.

Proactive Monitoring and Maintenance

Both our Proactive and Fixed Fee plans include continuous monitoring of endpoints, servers, and cloud environments. We push patches, catch issues early, and prevent the failures that reactive IT misses entirely. Planning a network upgrade or a new office? See our network engineering services.

Cybersecurity

Our cybersecurity services cover everything cyber insurers now require: EDR, MFA, immutable backups, patch management, security awareness training, privileged access management, and a documented incident response plan.

Applying for or renewing cyber insurance? Our cyber insurance readiness service gets your controls in place before the insurer asks.

Microsoft Solutions

As a Microsoft Solutions Partner, we manage Microsoft 365, Microsoft Azure, SharePoint, and Teams for clients across Calgary, including migrations and ongoing support.

Data Backup and Disaster Recovery

Every data backup and disaster recovery plan we manage is immutable, documented, and tested for recovery. We have seen too many “cloud backups” that were anything but, including one that was replicating data to a server in a previous IT provider’s basement.

IT Consulting and Strategic Planning

We prepare annual IT budgets, assist with procurement, and help leadership teams build technology roadmaps that match where their business is actually headed. Our IT consulting is trusted by businesses of all types and sizes.

What Sets Pure IT Apart: Annual IT Quality Assurance Assessments

Managed IT (fixed fee) plan clients receive an annual IT Quality Assurance assessment through MyITProcess: a structured review against approximately 200 industry standards, completed by a dedicated vCIO and Technical Alignment Manager (TAM). The process takes 20 to 30 hours and closes with a formal client meeting to review findings, answer questions, and prioritize remediation.

No other IT company in Calgary offers this level of structured annual IT review. It is how we make sure nothing slips through the cracks between onboarding and renewal.

Additionally, every Pure IT client receives a dedicated technical team assigned to their account. This team consists or a Primary and Secondary Technician who knows your technology environment inside and out. They stay involved with you and your employees – so there’s no need to re-explain your needs or requirements at any point.

How to Choose the Right IT Company in Calgary

Most Calgary businesses compare a few IT companies before they switch. These are the questions worth asking each one, and how Pure IT answers them.

Are response times written into an SLA? Ours are: critical issues within 1 hour, high priority within 2 hours, medium within 8 hours.
Will you have named people, or a ticket queue? Every Pure IT client gets a dedicated Primary Technician, Secondary Technician and Account Manager.
Is the provider independently ranked? Pure IT is ranked #162 globally and #8 in Canada on the 2025 Channel Futures MSP 501.
Is strategy included, or just break-fix? Fixed Fee clients get an annual IT Quality Assurance assessment with a dedicated vCIO and TAM.
What happens during the switch? Our onboarding documents your environment and fixes the gaps a previous provider left behind, from untested backups to missing MFA.

Comparing managed service providers in Calgary? Our Calgary business buyer’s guide to managed IT services walks through the full checklist.

Have 50 or more staff? See how we support larger Calgary organizations.

Industries We Serve in Calgary

Oil and gas: distributed sites, remote teams, OT/IT convergence
Construction: job site connectivity, project environments
Law firms: PIPEDA compliance, secure document management
Accounting firms: tax season reliability, Microsoft Dynamics support
Private equity, nonprofits, associations, and more

Calgary Neighbourhoods We Serve

Our technicians work with businesses across the city. Learn more about IT support in your area:

Results for Calgary Businesses

See how Pure IT supports organizations across Calgary:

Metercor – IT support and cybersecurity
LNS Chartered Accountants – downtown Calgary accounting firm
Mosaic Capital Corporation – move to the modern workplace
Air Partners – Calgary IT services success story
A Calgary-area nonprofit – from constant IT frustration to confidence
A local food brokerage – 45% savings on IT costs

Ready to Stop Settling for Calgary IT Services That Just Get You By?

Pure IT has been delivering reliable, security-focused IT services in Calgary for over 20 years. We are globally ranked, locally operated, and built to make sure your technology works the way your business needs it to.

Call (403) 444-1800 or fill out the form. We will respond quickly, assess your situation honestly, and tell you exactly what we can do.

Frequently Asked Questions About Our IT Services for Calgary Businesses

What are Pure IT’s response times?

Critical issues are addressed within 1 hour. High-priority within 2 hours. Medium within 8 hours. Low within 12 hours. Our same-day target for general support is a response within 2 hours during business hours.

What is the difference between Pure IT’s Proactive and Fixed Fee plans?

Both include proactive monitoring and maintenance. The Fixed Fee plan adds the annual IT Quality Assurance assessment with a dedicated vCIO and TAM – the full strategic partnership, not just monitoring with a helpdesk attached.

How does switching from another IT provider in Calgary work?

We handle the full transition. Our onboarding process documents your environment and surfaces any gaps your previous provider left behind – outdated operating systems, untested backups, and missing MFA. We fix what we find and keep you informed throughout.

What areas does Pure IT serve?

We serve businesses throughout Calgary and Southern Alberta, including Airdrie, Okotoks, Cochrane, Chestermere, High River, Red Deer, and Edmonton. We also support clients nationally with remote or distributed teams.

How much do managed IT services cost in Calgary?

It depends on how many users and devices you have and which plan fits: Proactive or Fixed Fee. We quote after a no-obligation IT review of your environment, so the price reflects what you actually need.

IT Services Calgary Businesses Trust: Managed IT Support from a Globally Ranked MSP